FACTS ANSWERS QUESTIONS
PEACE AND WELLNESS FAQ
When will I receive my order?
We take 2-7 business days to process your order + selected shipping methods. We use the following shipping providers:
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
It’s past the estimated delivery date and I haven’t received my order yet.
Please check in with your local post office – in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please contact us. Send us your order number and the correct delivery address – we will help.
Make sure you report the problem within one week after the estimated delivery time – If reported outside of the time frame, unfortunately, we will not be able to help with locating the order.
Order is marked as delivered – but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it – we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address.
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Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Any other questions?
*Apparel fits true to size.
